Below is our legally binding document that we typically require our customers to agree to before working with us. We recommend reading this agreement in its entirety.

At Dr. Candace Steele Flippin, LLC, we’re dedicated to meeting your needs and exceeding your expectations. To make sure we’re on the same page, it’s helpful to outline specific details: who’s responsible for what, when things should happen, and what to do if something doesn’t go as planned. If anything seems unclear, please don’t hesitate to ask. We’re here to clarify things and prefer answering your questions upfront to avoid any misunderstandings later.

We design our client agreements in straightforward language so you can easily understand our objectives. We’re not here to trick you into signing something you might regret later. Our goal is to ensure a fair and beneficial relationship for both parties, now and in the future.

In a nutshell… You’re hiring Dr. Candace Steele Flippin, LLC to provide the business services outlined in your purchased program and/or services.

We’ll cover all the important details in the following sections.

Who’s Responsible for What?

You: You have the authority to enter into this client agreement on behalf of yourself, your company, or your organization. You will give us everything we need to complete the program work as and when and in the format we need it. You will review our work, providing feedback and approval in a timely manner. Deadlines work two ways, so you will also be bound by dates we may set together. You also agree to stick to the payment details.

Dr. Candace Steele Flippin, LLC Content: We have the experience and ability to do everything we agree to do with you in a professional and timely manner. We will strive to meet every deadline.

PROPOSED PROGRAM DETAILS

If you haven’t already, please carefully read the program or project details connected with this agreement. We want you to have the appropriate opportunity, whether you choose to use it or not, to ask for more clarification if needed.

Dr. Candace Steele Flippin, LLC will provide business services for you as specifically described in the purchased program(s) and/or service(s). By purchasing said program(s) and/or services, you are agreeing to the program outline and/or services as detailed in the program description.

DEVELOPMENT PROCESS

Deadlines

We believe in meeting deadlines, but we can often only do this with your insight. We cannot be responsible for a missed deadline if you have been late with a payment, slow to supply materials, or fail to provide feedback to any agreed-upon timelines.

We also can’t be responsible for deadlines missed due to circumstances completely beyond our control, such as family emergencies, floods, war, acts of God, and so on. In the event of an emergency, we will make every effort necessary to connect within a timely manner to discuss potential next steps.

We cannot begin work on the program consulting and/or services until this agreement is agreed to upon purchase and your program payment is received. If you have any concerns or questions regarding this timeline, please contact us before purchasing your program.

Review and Feedback

Certain program content provided on your behalf may come with up to two (2) rounds of edits, if needed, beyond the initial draft to ensure our work meets your expectations.

This is important. Make sure you fully understand the work described in the program before you purchase the program. The details of the proposed program, including pricing, may not be changed once this agreement is in place unless we mutually agree to the changes, including pricing adjustments.

Any edits or rework to content provided must take place within the scope of what’s described in the agreement. We are open to changes as needed, but we need to agree to them before the changes can be officially accepted. Further changes will obviously take extra time. We can set deadlines for those together, but we will do everything we can to meet your needs.

The reason for this is that changing details can create extra work for our team at Dr. Candace Steele Flippin, LLC, particularly if we have already spent time on your program deliverables. Additional work beyond the original scope is not budgeted into the initial program.

It is best for everyone involved if we don’t start work until we agree on these details.

REFERRALS

We take great pride in getting solid results for our clients. By entering into this agreement, you agree to refer us to another business owner or similar type of industry expert who could benefit from the same type of solid results. After you get a good ‘win’ with our team, we will likely ask you to please mention our name and your win to another business owner or industry expert who you believe would also benefit from working with us. Yes, we’re serious about asking for referrals – and taking great care of the people you entrust with us.

DETAILS

Legal Parameters

We cannot guarantee our work will be error-free, but we can guarantee we will work to rectify any errors to the best of our ability. If we encounter potentially litigious or negative elements in our program work that may negatively influence the potential profitability of your business endeavors, we will do our best to bring those concerns to your attention at the first opportunity. By purchasing this program and/or services, you agree to indemnify Dr. Candace Steele Flippin, LLC for potential litigious action arising from your involvement in this program or the development of deliverables connected with purchased service.

If any provision of this agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. Acceptance of this agreement via signature and/or successful payment purchase covering any Dr. Candace Steele Flippin, LLC services and/or digital products supersedes and renders null and void all existing agreements between Dr. Candace Steele Flippin, LLC and purchasing parties.

Although the language is simple, the intentions are serious and this agreement is a legal document under exclusive jurisdiction of United States courts.

Copyrights

First, you guarantee all elements of text, data, images, or other artwork you provide are either owned by your company or you have written permission to use them.

When we have received full and final payment as described in this agreement, copyright will be automatically assigned as follows:

• All research report we create for you will belong to you. We will give you source files and you should keep them somewhere safe as Dr. Candace Steele Flippin, LLC is not required to keep a copy. You will own all elements of text, images, and data you provided unless someone else owns them before our involvement.
• We love to show off our work and share what we’ve learned with other people, so Dr. Candace Steele Flippin, LLC reserves the right to display and link to at least part of the finished program work and/or content as part of our portfolio and to profile it in any publication or publishing of our choosing. We do not own any rights to your content, but we would like to direct people to your website or other public displays of our completed work. This is a positive situation as it increases visibility for both our businesses.
• Dr. Candace Steele Flippin, LLC may also want to feature your logo, likeness, and link to your website in the future as part of our featured clients. By agreeing to work with Dr. Candace Steele Flippin, LLC, you allow our Dr. Candace Steele Flippin, LLC team to feature your logo, likeness, and relevant branding information (e.g., name) as part of our promotional materials. No profits or proceeds will be attributed or gained as a direct result of your logo, likeness, or relevant branding information. We simply want to brag about how great of a client you are and the value you provide as a thought leader in your industry. If you’d rather not be featured, please let us know in writing so we can confirm your written request.

Transfers or Renewals

You cannot transfer this agreement to anyone else without written permission from Dr. Candace Steele Flippin, LLC. This agreement stays in place and need not be renewed. If for some reason one part of this agreement becomes invalid or unenforceable, the remaining parts of it remain in place.

Canceling This Agreement

If you wish to cancel this agreement, we may refund a portion of your program payment as determined by the percentage of work completed.

Refunds

Unused books can be returned for a full refund. Workshop deposits can be returned within a designated window. Assessments can’t be refunded once you start taking it or download it. Online course can’t be refunded; however, your access can be extended for up to an additional six months.

If you wish to cancel your participation in a SHAPE Career Accelerator or similar program, you may request a refund within 30 days of purchase OR before 75% of the program is completed, whichever comes first. Dr. Candace Steele Flippin, LLC reserves the right to refund a portion of your program payment as determined by the percentage of work completed.

We make no guarantee of results, but generally, our clients experience greater confidence, clarity, and insight about the topic of the program your purchased.

PAYMENT DETAILS

Payments

You are responsible for paying the program payment in full or have an agreed-upon payment plan, if available, in place before our team can begin work. We cannot start work until this payment is received.

SIGNATURE TO ACCEPT PROPOSAL AS APPROVED PROJECT

By purchasing your program through Dr. Candace Steele Flippin, LLC, you affirm your purchase as an electronic agreement of this agreement’s terms in lieu of a physical signature. Purchasing your program affirms you also direct Dr. Candace Steele Flippin, LLC to move forward with the development of your program work.

If you have any questions or concerns at any time regarding payment, please let us know at the first opportunity at hello@candacesteeleflippin.com.